Dink It Pickleball VoIP and SMS Privacy Policy

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Dink It Pickleball Zoom VoIP and SMS Privacy Policy

Effective Date: February 20,2025

Dink It Pickleball ("we," "us," or "our") is committed to protecting the privacy of individuals who use our Zoom VoIP phone service (the "Service"). This Privacy Policy explains how we collect, use, and disclose information through the Service.

Information We Collect:

When you use our Zoom VoIP phone service, we may collect the following types of information:

• Call Logs: We collect information about calls made and received, including the date, time, duration, phone numbers involved, and call status (e.g., answered, missed, voicemail).
• Voicemail Messages: If you leave a voicemail message, we may store and process the audio recording and any associated transcriptions.
• Call Recordings: With your consent (or as permitted by law), we may record phone calls for quality assurance, training, or other business purposes. We will inform you if a call is being recorded.
• Account Information: If you have an account with us for the Service, we may collect information such as your name, contact information, and billing details.
• Usage Data: We collect information about your use of the Service, such as the features you use and the frequency of calls.

How We Use Your Information:

We use the information we collect for the following purposes:

• Providing the Service: To provide you with the Zoom VoIP phone service, including call routing, voicemail, and other features.
• Improving the Service: To analyze usage patterns and improve the quality and functionality of the Service.
• Customer Support: To provide customer support and assistance related to the Service.
• Legal Compliance: To comply with applicable laws and regulations.
• Business Purposes: For other legitimate business purposes, such as analyzing call data to identify trends and improve business operations.

Information Sharing:

We may share your information with the following categories of third parties:

• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
• Service Providers: We may share information with third-party service providers who assist us in providing the Service, such as Zoom (our VoIP provider), cloud storage providers, and IT support companies. We ensure these providers are contractually obligated to protect your information.
• Legal Authorities: We may disclose information to legal authorities if required by law or legal process.

Data Security:

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no data transmission over the Internet or electronic storage method is 100% secure.  

Data Retention:

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy, or as required by law.  

Your Choices:

• Call Recording: You have the right to decline or withdraw your consent to call recording.
• Voicemail: You can choose not to leave voicemail messages.
• Account Information: You can access and update your account information.

Children's Privacy:

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.  

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. We will post any changes on our website or through the Service.  

Contact Us:

If you have any questions about this Privacy Policy, please contact us at:

Dink It Pickleball LLC

1027 Route 9 South Rear

Cape May Court House, NJ 08210

609-536-9500

dinkitllc@gmail.com